About Briants of Risborough

Briants of Risborough, part of Lawsons, is a leading supplier in the building and landscaping sector. Serving Buckinghamshire and surrounding areas, our reputation is built on quality products, friendly service, and industry expertise. We pride ourselves on excellent customer relationships and continuous improvement across our business.

Shop Assistant Role Overview – 

Customer Service and Retail Support

As a Shop Assistant at Briants of Risborough, you will be a core member of our shop team, ensuring all customers – both trade and retail – receive outstanding service from the moment they step inside the branch. You will provide knowledgeable advice on products, handle queries and purchases with accuracy, and maintain a welcoming, organised, and safe shop environment. Your efforts help strengthen our customer relationships and uphold our high standards of customer experience.

Location: 

Briants of Risborough, Green Close Works, Thame Rd, Longwick, Princes Risborough, HP27 9SG.

Main Responsibilities for Shop Assistant – Retail Sales and Customer Interaction

• Deliver a friendly and helpful service at the shop counter, engaging with a variety of customers and supporting their needs
• Handle product enquiries, recommend appropriate items, and provide advice on building and landscaping solutions
• Efficiently process cash and card transactions, issue receipts, and maintain accurate till records
• Ensure the shop floor and displays are well stocked, tidily merchandised, and all products are clearly labelled and priced
• Respond promptly and courteously to all telephone and in-person enquiries
• Work collaboratively with colleagues in the shop and yard to ensure seamless customer service and stock availability
• Assist in the receipt, checking, and shelving of deliveries to the shop area
• Maintain excellent standards of cleanliness and health & safety in all customer and staff areas
• Monitor stock levels, report low or out-of-stock items, and assist with regular stock counts and audits as required
• Report any customer feedback, issues, or shop maintenance needs promptly to the Shop Supervisor or Branch Manager
• Promote additional products and special offers to customers to maximise sales opportunities
• Promote and embody the values of Briants of Risborough and Lawsons at all times

What We’re Looking For – Ideal Candidate Skills and Experience

• Previous experience in a retail or customer service environment (preferred, but not essential)
• Confident communication skills, friendly and approachable manner
• Good attention to detail and accuracy in handling transactions and stock
• Strong organisational skills and ability to prioritise tasks effectively
• Comfortable working as part of a team in a busy branch atmosphere
• Basic IT literacy (EPOS, email, or stock management systems is a plus)
• Willingness to learn about building and landscaping products and keep product knowledge up to date
• Commitment to excellent health & safety and customer care standards
• Flexible attitude and willingness to support colleagues and customers as needed

Hours, Salary, and Benefits 

• Full-time, permanent position
• Typical working hours: Monday to Friday 07:30–17:00, every second Saturday 08:00–12:00 (44.5 hours per week)
• Salary: £30,000 - £35,000, dependent on experience.
• 25 days holiday per year, plus bank holidays and one celebration day
• Pension scheme and death in service benefit
• Employee Assistance Programme for your health and wellbeing
• Access to My Rewards, including online GP services and exclusive discounts
• On-the-job training and opportunities for career development within Lawsons

Why Join Us?

• Be part of a respected, independent company with a positive team culture
• Enjoy a varied role with direct impact on customer satisfaction
• Develop your skills and grow your career within the builders' merchant and retail industry
• Work in a supportive, inclusive environment that values your contribution