Join Lawsons – Telesales Careers in Colney Heath

Lawsons, the UK’s largest independent fencing, timber and builders’ merchants, is seeking an enthusiastic Telesales team member at our Colney Heath branch. Operating since 1921, Lawsons continues to deliver quality materials and exceptional service from its 35 branches throughout London and the South East.

Telesales Job Opportunity

As a Telesales professional, you will be the first point of contact for both trade and retail customers. Through engaging, effective communication over the phone and at the trade counter, you will help us achieve our branch sales targets, foster new business relationships, and provide expert product advice and support to our valued clients.

Branch Location & Working Hours

• Location: Tyttenhanger Farm, Coursers Rd, St Albans, AL4 0PG.
• Hours: Monday – Friday, 07.30 – 17.00, plus every alternate Saturday 08.00 – 12.00 (44.5 hours per week)

Why Join Lawsons? 

• Competitive salary between £35,000 – £40,000 based on your experience level.
• 25 days holiday plus bank holidays and 1 celebration day.
• Pension and Death in Service Schemes, plus Employee Assistance Programme.
• Supportive, inclusive work culture with real career progression opportunities.

Key Responsibilities – Telesales & Customer Service

• Actively pursue sales opportunities to help meet and exceed branch sales, margin, and gross profit goals.
• Handle inbound trade counter and telephone sales enquiries, offering knowledgeable advice and accurate quotations.
• Make outbound calls to prospective clients to generate leads and increase new business.
• Develop strong professional relationships with new and existing customers to encourage repeat business.
• Provide outstanding levels of customer service, promptly handling queries in a pleasant and efficient manner.
• Identify and source specialist materials as required, ensuring customer needs are met using approved channels.
• Maintain high standards of trade counter presentation and comply with company audit requirements.
• Support stock counts and stock merchandising to maintain product availability and reduce loss.
• Share market and customer feedback with management to improve services and product offerings.

About You – Skills & Experience Required for Telesales Roles

• Previous sales experience in a builders’ merchant environment is essential.
• Friendly, professional approach, able to build rapport with a diverse customer base.
• Confident communication, influencing, and negotiation skills.
• Experience using CRM and phone systems.
• Target-driven, highly motivated, and able to multitask in a fast-paced environment.
• Strong time management, IT literacy, and attention to detail.
• Demonstrates company values, professionalism, and a positive attitude in a collaborative team setting.