About Lawsons

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Established in 1921, we now operate 35 branches across London and the South East, employing 700 people with a turnover of £200 million. We pride ourselves on delivering the highest levels of customer service and product excellence.

Assistant Branch Manager Opportunity – 

AVS Worthing

We have a fantastic opportunity for a motivated and experienced Assistant Branch Manager to join our team at AVS Worthing branch. This is a key leadership position for candidates passionate about building materials and customer satisfaction. If you enjoy leading teams, supporting branch operations, and ensuring the best possible customer experience, we’d love to meet you.

Working Hours – Assistant Branch Manager - Worthing

Full-time, 44.5 hours per week. Monday to Friday, plus alternate Saturday mornings (08:00 – 12:00).

Branch Location - Highdown Industrial Park, Littlehampton Rd, Worthing BN12 6PG

Salary & Benefits -

• Competitive salary (£33,000 - £35,000) dependant on experience
• 27 days annual leave, plus Bank Holidays and one Celebration day
• Pension scheme
• Death in Service cover
• Employee Assistance Programme
• Online GP access
• Staff training, development, and internal promotion opportunities

Key Responsibilities – 

• Support the Branch Manager with the daily running of all branch operations, including sales, logistics, and yard management.
• Lead and motivate the team to consistently deliver outstanding customer service and meet branch targets.
• Promote and maintain the highest standards of Health & Safety across the branch and yard areas.
• Assist in stock management, ensuring accurate stock levels, timely replenishment, and effective merchandising.
• Handle customer queries in person, by phone and via email to ensure satisfaction and retention.
• Provide training, day-to-day guidance, and support to team members to aid their development.
• Act as a keyholder and take responsibility during the Branch Manager’s absence.

• Foster strong relationships with both trade and retail customers.
• Identify sales opportunities, upsell relevant products and services, and proactively resolve any issues.
• Ensure all team members provide knowledgeable advice on products and services.

• Promote a culture of teamwork, respect, and professionalism at all times.
• Assist with the recruitment, onboarding, and ongoing training of new team members.
• Support performance reviews and help maintain a positive working environment.

About You – Skills & Experience required

• Previous experience in a supervisory or assistant management role within a builders’ merchant or related trade (essential).
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Strong organisational skills and ability to work well under pressure.
• Good understanding of stock control, sales processes, and team leadership.
• Enthusiastic attitude, problem-solving ability, and a commitment to high standards.
• Ability to deputise for the Branch Manager as required.
• Forklift truck licence is desirable; willing to train the right candidate.
• IT literacy, numeracy, and attention to detail are essential. #MP