About Lawsons

Lawsons is the UK’s largest independent fencing, timber and builders’ merchants. Founded in 1921, we operate across London and the South East with 35 branches, over 700 employees and a turnover of £165 million. We pride ourselves on delivering high quality products and exceptional service to both trade and retail customers.

Location – Colney Heath

Join Lawsons at our Colney Heath branch as a Telesales colleague. This customer-facing sales role combines outbound and inbound telesales with counter service in branch. You will support trade and retail customers by taking orders, offering product advice, processing transactions and maintaining accurate records. The role requires strong communication skills, good product knowledge and the ability to work closely with branch colleagues to ensure timely fulfilment of customer requirements.

Working Hours

This is a full-time, permanent position. Typical hours are Monday to Friday 07:30 - 17:00 with 1 in 2 Saturday mornings 08:00 - 12:00.

What you will get in return…

• Competitive salary £35,000 - £40,000, dependent on experience.

• 25 days holiday pro rata plus Bank Holidays and 1 Celebration day.

• Company pension scheme.

• Death in Service cover.

• Employee Assistance Programme and online GP access.

• Training and development opportunities including product and sales training.

Key Accountabilities

• Deliver effective telesales activity, making outbound calls to generate orders and following up leads to achieve sales targets.

• Handle inbound sales and enquiries promptly and professionally, advising customers on products, availability and suitable alternatives.

• Operate the branch counter, serving trade and retail customers with courteous, efficient service.

• Process orders accurately using company sales systems, including taking payments, recording customer details and preparing paperwork.

• Maintain and develop product knowledge across timber, fencing and builders’ merchant ranges to provide informed advice to customers.

• Liaise with yard and delivery colleagues to ensure orders are prepared and dispatched on time.

• Keep sales areas, counter and displays tidy and well stocked, replenishing promotional materials as required.

• Resolve customer queries and complaints professionally, escalating to the Branch Manager when necessary.

• Meet individual and branch sales targets and contribute to continuous improvement initiatives.

• Follow company Health & Safety procedures, using appropriate PPE when undertaking any manual handling tasks.

• Carry out any other reasonable tasks as requested by your line manager.

We would love to meet someone with…

• Previous telesales, counter sales or retail/customer service experience (essential).

• Strong communication skills with a polite, professional and customer-focused manner.

• Good IT skills and experience using sales or CRM systems (essential).

• Basic numeracy and literacy to process payments and complete paperwork accurately.

• Ability to work to targets and manage time effectively in a busy branch environment.

• Willingness to carry out light manual handling tasks and work with yard colleagues as required.

• Positive, flexible approach and the ability to work as part of a team.

• Be vigilant and report any Health & Safety issues to the Line Manager immediately.

Why You Should Apply

• Join a respected, long-established company with strong regional presence and commitment to colleague development.

• Be part of a supportive team where your contribution is valued and recognised.

• Receive access to wellbeing support, training and an employee rewards package.

• Progression opportunities within branch sales and customer service roles for the right candidate.

Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you meet the essential requirements and are available to work from our Colney Heath branch, we would like to hear from you. #MP