About Us

Lawsons is the UK’s largest independent supplier of fencing, timber and building materials. Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million. We are committed to delivering high quality products and exceptional service to both trade and retail customers.

Role Overview

We are recruiting a Telesales / Counter Sales team member to join our Oxford Fencing Supplies branch. This is a customer-facing sales role combining telephone-based order-taking and face-to-face counter service. The role involves responding to customer enquiries, processing orders accurately, promoting products and supporting branch operations to ensure a positive customer experience.

Working hours

Full time, permanent position. Typical hours will be Monday to Friday 07.30 - 17.00 with 1 in 2 Saturday mornings working 08.00 - 12.00.

Employee Benefits

• Competitive salary, dependent on experience (£34,000 - £37,000)

• 25 days’ holiday plus UK Bank Holidays and an additional celebration day.

• Pension scheme, Death in Service benefit, and Employee Assistance Programme.

• Access to the “My Reward” platform including Online GP Access and wellbeing support.

• Comprehensive onboarding and ongoing training with opportunities for career development.

• Supportive, team-oriented culture within a leading independent supplier.

Main Responsibilities

• Answer inbound telesales enquiries promptly and professionally, providing product information, pricing and availability.

• Process telephone and counter orders accurately using the company sales systems, ensuring correct documentation and payment handling.

• Deliver an excellent counter sales service to visiting customers, handling collections, providing product advice and resolving queries.

• Proactively promote relevant products, services and promotions to maximise sales and meet branch targets.

• Liaise with the yard and delivery teams to coordinate customer collections and deliveries, ensuring orders are ready and accurate.

• Maintain up-to-date product and price knowledge, escalating special requirements or stock shortages to the branch manager.

• Ensure accurate cash handling and card payment procedures are followed and assist with daily reconciliations where required.

• Keep the counter area tidy and presentable, restocking brochures and sample displays as needed.

• Record customer interactions and feedback in the CRM/system and support follow-up communications as directed.

Qualifications and Skills

• Previous telesales, counter sales experience is essential, ideally within builders’ merchants, timber, landscaping or related sectors.

• Excellent telephone manner and strong customer service skills with the ability to build rapport quickly.

• Good numeracy and IT literacy, comfortable using telephone systems, tills, handheld devices and company systems.

• Organised and accurate with strong attention to detail when processing orders and handling payments.

• Confident communicator, both written and verbal, with the ability to work well within a team and independently when required.

• Flexible and reliable with a positive, proactive approach to work and willingness to work occasional Saturdays.

• Full UK driving licence desirable but not essential.

Why Join Lawsons?

• Be part of a well-established and respected company with excellent career development opportunities.

• Work in a varied and rewarding role with direct impact on branch performance and customer satisfaction.

• Access to company benefits including pension, employee assistance programme and training opportunities.

• A supportive team environment where your contribution is recognised and valued.

Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you are customer-focused, organised and enjoy working in a busy branch environment, we would like to hear from you. #MP