Role Overview

We are recruiting a Branch Supervisor to join our Landscape Centre team. This is a hands-on, customer-facing role responsible for overseeing day-to-day branch operations, leading a small team, ensuring excellent customer service and maintaining a safe, organised and commercially successful branch environment. The successful candidate will be a practical, reliable and customer-focused supervisor who can balance operational duties with people management and commercial responsibilities.

Main Responsibilities

• Supervise and support branch colleagues, providing clear direction, coaching and development to ensure high standards of service, productivity and safety.

• Deliver excellent customer service to trade and retail customers, handling enquiries, resolving issues and supporting sales activities to maximise branch performance.

• Oversee daily yard and shop operations including loading/unloading, order fulfilment, stock presentation and customer collections to ensure accuracy and efficiency.

• Manage stock control activities, including stock checks, rotation, reporting discrepancies and assisting with stock replenishment and merchandising.

• Assist with planning and co‑ordinating deliveries, liaising with drivers, transport and other branches to ensure timely and safe fulfilment of customer orders.

• Ensure compliance with health and safety policies and site procedures; complete risk assessments, report hazards and promote safe working practices across the branch.

• Maintain branch presentation and housekeeping standards, ensuring materials are stored safely, labelled and accessible for customers and colleagues.

• Carry out basic administrative tasks including processing sales transactions, updating branch systems, recording returns and preparing paperwork for deliveries and collections.

• Support the Branch Manager with rota planning, stock ordering and local commercial initiatives; deputise in the manager’s absence as required.

• Operate branch equipment (e.g. forklift, telehandler) if trained and authorised, following all safety procedures and site rules.

Person Specification

• Previous experience in a supervisory or senior operative role within builders’ merchants, landscaping, timber or related sectors is essential.

• Strong customer service skills with a professional, friendly and solution‑focused approach.

• Good practical skills and physically capable of handling materials and working outdoors in varying weather conditions.

• Proven ability to lead a small team, coach colleagues and maintain high standards of performance and conduct.

• Organised with good attention to detail, able to manage competing priorities and keep accurate records.

• Basic numeracy and IT literacy, comfortable using handheld devices and branch systems for stock and sales tasks.

• Knowledge of health and safety legislation and safe manual handling techniques with a commitment to promote safe working practices.

• Full UK driving licence desirable but not essential; willingness to undertake training and obtain relevant licences (e.g. forklift/telehandler) where required.

• Reliable, flexible and able to work occasional weekends or adjusted hours to support branch needs.

Working Hours, Salary and Benefits

• Full-time, permanent position based at our Landscape Centre branch.

• Typical hours: Monday to Friday with 1 in 2 Saturday mornings 08.00 - 12.00; exact hours to be agreed with the branch manager.

• Competitive salary, dependent on experience (£32,000 - £35,000)

• 25 days’ holiday per year plus bank holidays and an additional celebration day, with entitlement rising with service in line with company policy.

• Company pension scheme and access to Employee Assistance Programme and online GP services.

• Comprehensive induction, ongoing training and clear progression opportunities within the business.

Why Join Us?

• Work for a well-established, independent supplier with a strong reputation and commitment to quality and service.

• Be part of a supportive, team-oriented environment where safety and customer service are prioritised.

• Develop your career through structured training and clear progression pathways across the business.

• Play an important role in delivering outstanding service to trade and retail customers within your local community.

We are an equal opportunities employer and welcome applications from all suitably qualified candidates. If you are practical, customer-focused and motivated to support a busy branch environment, we would like to hear from you. #MP